The agency should continue to educate people on the services they can perform remotely or at a kiosk. Yes, the DMV should be applauded for making it easier to conduct business online. Appointments at the Sahara and Flamingo offices weren’t much easier to come by.īut at least DMV employees will be happier. Last week, the earliest available appointment at the Decatur office was nearly eight weeks out. During the pandemic, appointments were difficult to come by, forcing people to schedule months in advance. Imagine the frustration level when those residents realize they’ve all but lost the ability to walk in and obtain service. It was very frustrating for both the customers and the staff.” He continued, “The uptick in walk-in customers led to crowded offices inside, long lines of customers outside and the staff being forced to turn them away. “The DMV is facing a staffing shortage with a vacancy rate of about 15 percent or more than 100 vacant positions in the Field Services Division,” DMV spokesman Kevin Malone said in an email. The DMV is upset that the usage of online services fell by 2.4 percent between July 2021 and June 2022.īut it shouldn’t have been a surprise as coronavirus restrictions waned and offices reopened. They want those transactions done online because they don’t have enough staff to handle in-person visits. DMV officials claim there are more than 200,000 in-person transactions each year that could be performed remotely. This is really about pushing people to use the DMV’s online services. Efficiency and the DMV aren’t often used in the same sentence. DMV officials assert this move will increase efficiency. There are some exceptions, including a few walk-in slots on Saturdays. The agency is attempting to prove otherwise.Īs of Monday, the Nevada Department of Motor Vehicles ended most walk-in services. You may not have thought it was possible for the DMV’s customer service to get any worse. All rights reserved.Nevada Department of Motor Vehicles at 8250 West Flamingo Road, Las Vegas. The DMV encourages anyone seeking services at a metro office to book an appointment early and asks the public to cancel appointments they don’t intend to keep so that other Nevadans can be seen at a service counter sooner.Ĭopyright 2023 KVVU. We see lulls in foot traffic in the later part of the morning and the mid-afternoon if our offices look extraordinarily busy, try coming back in an hour or so if your schedule allows.”Ĭustomers checking in at an office during Walk-In Wednesdays will generally be issued a ticket with a return time once they return at that predesignated time, they’ll be issued a call number for their turn at a window. “One pattern we see with our walk-in days is that customers will start lining up sometimes as early as 3 a.m. “Having the opportunity to serve our walk-in customers on a weekday will allow us to put our best foot forward and ensure we help as many walk-in customers as we can.”Ĭustomers making an appointment will find that Wednesdays are unavailable for appointments beginning July 12, and every Saturday from July 15 onward now offers the option to book an appointment. “Staffing on Saturdays has always been challenging, but the demand for services on our walk-in day is very high,” Butler explained.
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